TYPE | MODELS | FUNCTION |
TOYOTA 8A | RAV4, HILUX CROWN KLUGER, COROLLA CAMRY, LEVIN PRADO, REIZ |
All keys lost(OBD or BENCH mode) |
FORD/ LINCOLN/ MUSTANG | ESCAPE 2020 , ESCORT 2018- EXPEDITION 2020 , EVEREST 2017- EXPLORER 2017- , F-150 2017- F-250 2017- , FOCUS 2018- MUSTANG 2017- , TAURUS 2017- MONDEO 2017- , FUSION 2017- RANGER 2017- , AVIATOR 2020 CONTINENTAI 2016- , CORSAIR 2020 MKC2015- , MKT 2020 MKX2015- , MKZ2015- NAUTILUS 2018- , NAVIGATOR 2018- |
All keys lost(no need to repeatedly disconnect/connect battery cables) |
BOSCH ECU(COMMING SOON) | BOSCH EDC17C55, EDC17C63 MED17.5, MED17.5.1 MED17.5.2, MED17.5.5 MED17.5.5, MED17.5.21 MED17.5.25, EDC17CV44 EDC17CV54, EDC17C54 EDC17C64, MED17.1.6 ME17.1.6, EDC17C81 EDC17C53, EDC17C46 ME17.5.6, MED17.5.20 EDC17U01, MED17.4.4 EDC17CP44, ME17.1.1 MED17.1.1, ME17.5.20 EDC17CV45, EDC17CV41 EDC17C04, EDC17CP52 |
BOSCH ECU flash(BENCH or BOOT mode, used to read and write FLASH or read Pincode, CS code, etc.) |
CardiagTool.co.uk After-Sale Warranty Policy | ||||
Problem Details | Warranty Time | Treatment | Responsibility for Charge | Remark |
Quality Problem | within 7 days after receiving the package | Buyer: Submit a message (Mail to sales@cardiagtool.co.uk ) and Return the items to Seller's assigned address by EMS or Post. | Return Ship cost: Seller | Any costs because of customer's wrong operation lead to return will be responsible by the buyers. |
Resend ship cost: Seller | ||||
Seller: If can not repair, exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
Replace Parts Charge: Seller | ||||
within 8-14 days after receiving the package | Buyer: Submit a message and Return the items to the assigned address by EMS or Post for repairing | Return Ship cost: Seller | ||
Resend ship cost: Buyer | ||||
Seller: If can not repair, exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
Replace Parts Charge: Seller | ||||
within 15 days to 1 year after receiving the package | Buyer: Submit a message and Return the items to the assigned address by EMS or Post for repairing | Return Ship cost: Buyer | ||
Resend ship cost: Buyer | ||||
Seller: Repair it. | Repair Charge: Seller | |||
Replace Parts Charge: Buyer | ||||
Lost in the delivery | 30 days after shipping | Buyer: Submit proof to the seller | New Product Cost: Seller | |
Seller: Contact carrier to ask for Claimant and arrange another shipment to the buyer | Resend Ship Cost: Seller | |||
Customs Problem | 30 days after shipping | Buyer: Finish customs clearance when import | Customs duties or agent fees: Buyer | |
Seller: Try to help buyer to finish customs clearance but not responsible for this. | ||||
Delivery Problems: broken, incomplete, wrong address | within 7 days after receiving the package | Buyer: Report to Seller, and submit Complaint to Carrier (DHL, TNT, UPS, EMS, etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's permit, return the full package in good condition to the assigned address by EMS or Post. Caution: The Carrier will not accept Complaints after 7 days. | Return Ship cost: Buyer | |
Resend ship cost: Buyer | ||||
Seller: ask for compensation as per the Complaint number from Carrier, not responsible for any losses after 7 days. | Repair Charge: Seller | |||
Replacement Charge: Buyer | ||||
Received wrong Items | within 3 days after receiving the package | Buyer: Report to Seller, and return the full package in good condition to assigned address by EMS or Post in 3 days | Return Ship cost: Seller | |
Seller: Arrange shipment for the correct items | Resend ship cost: Seller | |||
Man-made Damage: such as update machine online, dismantle the equipment, and so on | within 1 year | Buyer: Report to Seller, and return the items for repairing to assigned address by EMS or Post | Return Ship cost: Buyer | |
Resend ship cost: Buyer | ||||
Repair Charge: Buyer | ||||
Replacement Charge: Buyer | ||||
Note: | 1. Warranty Policy only protects Main parts. Other parts are out of our warranty policy. | |||
2. Before return, please confirm with us. we will give you a shipping address once confirming the problem. The buyer will be responsible for any risks or costs without our permission. | ||||
3. Buyer needs to return the items by cheaper EMS or Post, or we can't get them because of restricting Customs Policy. | ||||
4. The Warranty Policy fits for all products except for some products which state the warranty specially in a description. |