One France customers who bought NP Tools Smart 5 In 1 Tool recently reported this usage problem to our customer service staff.
Saying he used this tool to perform code reading and proofreading of data on his car, “Err 01, Err 02” occurred. He called us for help. Here below shares the Error picture:
Check the solution from technical support:
1.Please firstly try this method to see if the problem can be fixed.
Tap the button that is marked with red square for 2-3 seconds to reset this tool, and the battery is lack of electricity and needs to be changed for a new one.
2.If the method above doesn’t solve the problem, try this solution:
Err-01/Err-02: Lock plates needs to be recovery to the original place, try from the arrow direction shown by the below picture.
